Driving (internal and external) operational efficiency


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Driving (internal and external) operational efficiency


Overview

Many businesses are focusing on increasing efficiency. Some organisations aim to boost internal productivity, while others seek to improve the service they offer clients. How can organisations improve both their own operational efficiency and their client service delivery?

This panel discussion will consider the following:

  • Where is a good place to start when looking to boost operational efficiency?
  • How can organisations work with third-party suppliers to support the delivery of their own services to clients and what impact could outsourcing tasks have on this?
  • When have organisations seen the greatest impact to their operational efficiency and client service delivery?

Presenters

Presenter
Mark Chesher
Partner
Addleshaw Goddard
View Biography
Presenter
Siân Ashton
Client Service Transformation Partner
TLT
View Biography
Presenter
Dr Catriona Wolfenden
Product and Innovation Director and Partner
Weightmans
View Biography
Presenter
Andy Shelford
Director of Customer Experience
Everlaw
View Biography
Presenter
Moderator: Matt Byrne
Deputy editor
The Lawyer
View Biography