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Overview

Promising Practices for Promoting Person-Centered Communication and Care Coordination

Date: Wednesday, September 13, 2023

Time: 12:00pm – 1:00pm ET

Duration: 60 Minutes

Summary

This webinar will highlight key takeaways from discussions among health plans that participated in the Integrated Care Community of Practice focused on care coordination of dually eligible individuals. Health plans will share their promising practices for promoting person-centered care coordination, with an emphasis on communication-focused strategies that health plans and providers serving dually eligible individuals can use to overcome common barriers to care coordination. Communication strategies highlighted in this webinar will address both accessible member communication as well as impactful communication across care coordination staff and team members.

By the end of this webinar, participants should be able to:

Understand and implement actionable strategies for member outreach and engagement
Identify approaches to structuring interdisciplinary care team communication and information sharing to promote care coordination; and
Recognize strategies for facilitating continued member engagement during transitions of care.

Presenters

Kim Kunz

Director of Care Management, Health Plan Family Care Partnership, and Dual Advantage and Supplemental Security Income (SSI), My Choice Wisconsin (MCW)

Karla Argandoña

Senior Analyst
Inland Empire Health Plan