The US banking industry is experiencing ever-increasing expectations for faster and better customer-centric experiences. Demand for greater customer control, regulatory drivers and advances in self-service technologies have made improving the customer experience a progressively important point of differentiation for the bank.

In this live webinar - Escrow Accounts: Enhancing the Customer Experience – we explore how banks can enhance customer experience through their escrow accounts service, irrespective of their customer’s size, sector or complexity of escrow requirements.

In partnership with Bloor – the leading independent research and analyst house – this webinar will examine:

• The changing application of ‘escrow’ accounts
• Underlying technology and regulatory/ecosystem drivers for change
• Implications of the control shift from bank-centric to customer-centric
• Differing maturity levels across North American banks’ escrow offering
• How banks can enhance their customers’ Escrow accounts experience
• Ways the bank can reduce administrative overheads, risk and save time